Ebike Controller
Ebike Controller
This bicycle controller is an essential part of your e-bike system, allowing you to manage and control various functions of your electric bicycle for optimal performance and safety. With the 2024 model upgrade, certain controllers come with new features and improvements, which may require us to confirm compatibility with your specific bike model.
Important Notes:
- Product Upgrade: Some models of the controller have been upgraded in 2024. After purchase, if we are unable to confirm which version your bike controller belongs to, we will email you within 2 working days to confirm.
- Invoice Requirement: In such cases, we kindly ask that you provide a copy of the invoice for your bike purchase. This helps us verify compatibility and ensure the correct controller is sent to you.
- Communication: Please ensure that the email address you provide is active and regularly monitored. If we do not receive a response within a reasonable period, we will cancel your order.
Shipping Information:
- Primary Shipping from UK Warehouse: We prioritize shipping from our UK warehouse for faster delivery.
- Shipping from China: If the item is out of stock in the UK, the controller will be shipped from China, with an estimated delivery time of 10-15 days.
- If the item is currently out of stock, please reach out to our customer service team. We will notify you when the product is restocked and available for purchase.
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It fixed the problem with my bike when it randomly stopped working after less than 2 years of (admittedly heavy) use. I did all the suggested diagnostic tests as advised by customer services. I waited more that the 2 working days as per the Hitway website for the part to be shipped (no updated for 3 days) but when I contacted customer services for an update, I was told they didn’t send it because they feared it may not fix the issue “as discussed.” So, I had already paid £60 for a part they weren’t sending without telling me! I don’t know how I was supposed to know that and I was left without transport for extra time for no season and I wasn’t given an apology or express shipping. (minus a star for terrible customer service)