Return & Refund Policy

Return & Exchange Conditions

To ensure a smooth and efficient return or exchange process, please adhere to the following conditions:

Authorization:

  • Items returned without prior authorization will not be accepted.
  • Initiate a return by contacting us at contact@hitway.eu, providing photos and/or videos of the items, and mentioning your order number. Our customer service team will assess your return request within 3 business days.

Timeframe:

  • Items must be returned within 30 days from the date of receipt.

Condition

  • All items must be in the original condition, unworn or unused, with tags, and in their original packaging.
  • A valid receipt or proof of purchase is required for all returns.

Shipping

  • When returning or exchanging items, use a shipping method that provides tracking information.
  • Items sent back without prior authorization will not be accepted, and HITWAY is not responsible for the shipping cost of unauthorized returns.
  • If a package is refused at the time of delivery, the actual shipping cost will be deducted from the refund.

Non-Returnable Items

  • On-sale items are non-refundable.
  • Damage or loss caused by customers is non-refundable.
  • Used products is non-redundable.

General Return Process

Initiate a Return:

  • Email us at contact@hitway.eu with relevant photos, videos, and your order number.
  • Our customer service team will assess your return request within 3 business days.

Ship the Item Back:

  • If your return is accepted, we will provide the return address and instructions on how to send your package.
  • Use a shipping method with tracking information and a signature to avoid issues with lost returns.

Items returned without authorization will not be accepted.

Refund or Exchange

  • Upon receiving your return/exchange, we will inspect the item within 3-5 working days.
  • We will then either provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our problems (e.g., incorrect products, quality issues), we will provide a full refund, including the return freight.
  • If the return is due to the buyer’s preference (e.g., dislike or change of mind), the return freight is the buyer’s responsibility.