FAQ

Frequently Asked Questions.

Service & Repair

Shipping Policy

We offer reliable delivery service to ensure your products reach you safely. Please check shipping policies for details.

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Return Policy

We want you to be completely satisfied with your purchase. If you're not, you can return products within 30 days

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Warranty Policy

Our products come with a comprehensive warranty. For warranty terms and conditions,.

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Payment Policy

We accept a variety of payment methods to make your purchase convenient and secure.

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Pre Sale Questions

Since the launch of HITWAY electric bicycles, we have listened to more customer demands. In a responsible attitude towards customers, our electric bicycles have cancelled the throttle and its accompanying pure electric mode. We hope that our customers can legally use electric bicycles on public roads and avoid being fined by the traffic department.
All HITWAY products have CE certification. That is, EN 15194 certification, which will be sent with your electric bicycle. If you need a pdf version of the certificate, please contact us.

Technical Questions

Our E-bike is waterproof IP54, with a certain level of waterproof, it still leaves the device susceptible to damage if faced with jets of water, or temporary or continuous immersion in water. So we recommend that you try to avoid using it in the rain and dry it in time after use.