Very disappointed because 22 km milage only
Dear Customer,
First of all, thank you very much for choosing our product and for providing us with your valuable feedback.
We sincerely apologize for the issue you've encountered with the battery range. The range we provided is based on tests conducted with a rider weighing 75 kg, riding on flat terrain under normal weather conditions.
Please note that the actual range may vary due to several factors, including the rider's weight, riding conditions, the chosen pedal assist level, temperature, and road surface.
Generally, higher levels of PAS (Pedal Assist System) tend to result in a shorter range compared to lower levels. One of the main factors affecting range is temperature; colder temperatures can significantly reduce battery performance, which is a common occurrence.
We truly appreciate your understanding and support, and we are committed to providing you with the best possible service.
Best regards,
HITWAY Support Team
I like the big but very heavy to pedal. Quality control could be better after few day the pedal leg come off the bike and the bolt not tight properly it put together at the factory. The speed in monitor as soon to 15.5mph it your going faster going down hill. Not very agility in down hill.
Dear Customer,
First of all, thank you very much for choosing our product and for providing us with your valuable feedback.
We sincerely apologize for the issue you've encountered with the pedal damage. To resolve this as quickly as possible, we are happy to offer you a free replacement pedal. Please feel free to contact us through our customer service channels, and our team will promptly assist you with the next steps.
We truly appreciate your understanding and support, and we are committed to providing you with the best possible service.
I’m happy with my bike although the building instructions were very complicated and had to watch a video instead
https://youtu.be/q1Lma4_qEVg
https://youtu.be/BOHWOUz11oE
The bike is great. The only slight issue is the battery for me doesn’t last as long as expected. The customer care is top-notch. I had an issue with my delivery (delivery company fault), and Hitway assured me I would get a new bike since I missed the first one, and I did.
Hello,
Thank you for your support of our products.
The battery range can vary due to several factors, including the rider's weight, riding conditions, chosen pedal assist level, temperature, and the type of terrain.
Currently, the most significant factor affecting the range is temperature. In colder winter conditions, the battery may not last as long as indicated on our product page, which is a normal occurrence.
Thank you for your understanding and support. Wishing you a wonderful day.
I've been used for a month now since I received and I really enjoyed. Amazing manufacture and good quality. Very happy with my purchase.
Well built bike and really looks the part only problem the instructions need to be clearer,I'm 100% sure grandson will love it
Great light and comfortable bike, great customer service
Thanks to Bartolini I can't say more they don't deliver to my area but thanks to the very nice seller he managed to get it to me anyway tried and for now it seems to work very well
It is very suitable for women, it is small, delicate and easy to drive! Perfect for school and work! My daughter and I often use it in turns. The quality is very good and the color doesn't fade easily. I have been using it for almost a month and there is no change. The battery is very durable and can be used for more than three days after charging it for two hours! Comfortable and simple, to recommend...
My fourth electric bike, and probably the best yet (one of them was stolen when only a few weeks old so comparison is difficult). I can now get to work in 9 minutes, quicker than I can get there in the car!
Ok this will be a long review.
I started researching about the ebike to buy for myself for over 4 months ago. I checked a lot of websites and different brands trying to figure out a good legal bike in the uk
I received my ebike over 1 week ago but I had to wait to assemble it and ride it before giving my review.
The bike arrived in 2 working days. The packaging was top notch, was so impressed
1. This e bike is actually chunky and big which is what I was looking for. It looks very matured and classy. The design is elegant
2. It is completely legal to ride on public roads in the UK so you have no problem
3. The speed is actually good as it corresponds to the uk legal requirements
4. The battery last very well and can go up to 60miles before you charge
In general this ebike is extremely cheap for what it offers and I highly recommend
My only problem is that the assembling is a big tricky as I am not very good with tightening and loosening but if you’re patient enough you will do great with that. I recommend that they assemble the bike up to 95% to make it easier. Also some of the nuts are a bit loose
But in general the ebike is worth the price so thumbs up to Hitway
Amazing folding bike . Purchased for campervan. Great runabout bike , big battery , good brakes , comfy seat . Well made and a breeze to assemble . Best off all brilliant price on prime. Don't usually feedback but love bike package . Well done hitway
Excellent ebike in low price perfect for delivery drivers.
this was awsome bike although it arrives with many issue but they sort it quickly i really recommend this to my friend .. the bike was incredible with 5 speed and even u didnt install a throttle i think it doesnt need ciz the bike was speedy .. thanks hitway for your wonderful service :)
Brilliant. Love this bike it’s so impressive better than I thought it would be
Arrived quickly on unpacking and building up you soon realise the quality.
Staff replied to a question I had very quickly.
I highly recommend this company and this bike as its extremely good quality and excellent value for money.