Got it for my grandson. He is very satisfied, arrived without scratches, battery lasts a really long time, can sit comfortably, best gift for a 15th birthday 👍🏻
It’s only early days but this e-bike has gave me a new lease of life. I wish I’d got one a lot sooner. I like everything about it and getting up the hills where I live is so easy. Thanks. Ken.
I’ve had my e-bike for a week now, so I can’t comment on long-term performance yet, but so far, things have been great! Delivery was efficient, assembly was straightforward, and the bike itself looks great and rides smoothly. Customer service has been responsive and helpful as well. I know not everyone’s experience is the same, but mine has been positive so far. I’m hoping it continues this way!
Pretty easy to put together and simple operation. Have used it once so far to get to work and it does make the trip so easy !!
Having looked at several other e-bikes and being a lady of a certain age and having not ridden for several years the Hitway bk6 was the ebike I thought would suit me best. I liked the colour, step through design and of course the price. Ordering and delivery were exceptional and when the bike arrived the packaging couldn’t have been better. The bike was soon put together with the help of my husband and it looks fantastic. My first ride out took me by surprise as I wasn’t expecting the surge of power but oh my goodness what a joy to ride this bike is. If I had to find fault it would be the weight, I struggle to lift it without help but I did know this before I bought it. I’m looking forward to many rides out when we are away in our caravan. I would highly recommend this bike and Hitway.
It fixed the problem with my bike when it randomly stopped working after less than 2 years of (admittedly heavy) use. I did all the suggested diagnostic tests as advised by customer services. I waited more that the 2 working days as per the Hitway website for the part to be shipped (no updated for 3 days) but when I contacted customer services for an update, I was told they didn’t send it because they feared it may not fix the issue “as discussed.” So, I had already paid £60 for a part they weren’t sending without telling me! I don’t know how I was supposed to know that and I was left without transport for extra time for no season and I wasn’t given an apology or express shipping. (minus a star for terrible customer service)
Lovely and big, can fit everything I need and more and feels well built, much safer than my old bag for my laptop in case it rains.
5 stars!
The bike has a slight black mark near the left side to the stand I noticed before I even un boxed it but I desperately needed a new bike so decided to keep it any way every thing else is great 👍 lovely little runner for the price 😀
Amazing! The Scooter diagnosed itself on the display
and delivery of new controller was very quick. The online chat was
very helpful and friendly. The E scooter display and key was the answer to my problem
Good e-bike with nice design and good depreciation, comfy seat, every part adjustable and I even got some muscles on legs.
Using it for 3 months now and have only problem that today chain broke when I was on the road
Dear Valued Customer,
First of all, we would like to sincerely thank you for choosing our product and for promptly bringing the issue to our attention. We are truly sorry to hear about the chain breakage on your bicycle. Please rest assured that we take your feedback very seriously, and we will provide a free chain replacement service for you. Kindly reach out to us, and we will arrange for a swift resolution.
Thank you again for your support and understanding. If you have any further questions or require additional assistance, please don’t hesitate to contact us.
Wishing you many enjoyable rides ahead.
Best regards,
HITWAY Support Team
No complaints/concerns .
E-bike arrived on schedule.
Have ridden bike several times without concerns.
So far seems a good inexpensive E-bike.
Price-performance ratio fits. Anyone who has looked around knows that you have to cut corners somewhere. It arrived a day later than announced. But that's not bad. When opening the box, you could see above that the frame had sanded a bit on the cardboard, but that was no longer visible after assembly. As a result, all other parts were well packaged. A little tip: Use time to charge the battery during assembly. (It took about 2 hours until it was full.) The assembly would have been done in 15 minutes. Unfortunately, a screw for the rear fender was missing. I had to shorten the screws that I still had at home because of the sprocket. The chain is not greased, but it is good for assembly. The brake light works when you pull one of the two brakes. Perfect But I put a red reflector sticker on the back of the fender because the rear light doesn't have anything like that. Take a look at the big notebook first before you press any button other than the power button ;-). If you want to drive slowly, you have to pedal, which is easy, otherwise level 1 is about 15 km/h fast. You can regulate it better with the gas grip because you pedal almost immediately reaches 15km/h. The brakes have to wear out a bit first. On the first trip, the soft suspension gave way quite a bit over a bump, which was then seen in the fender because the connection to the front lamp was disrupted there. A combination lock, multi-function tools and an air pump are included. It's great that you can start right away. If you get the spare part problem under control as already mentioned in other posts, this is one of the products I like to use.
Having recently had a new knee, I found that riding my old push bike was quite painful so I looked at getting a legal electric bike, one that needs me to pedal easier. This is the one for me. The battery easily lasts for 30 miles and is detachable to take in the house for charging. The disc brakes are good. It travels over any terrain and it's comfortable. I go out on it most days. I recommend it.
E-bike with good range very fast in acceleration brakes excellent too bad not adjustable front shock absorbers
Very disappointed because 22 km milage only
Dear Customer,
First of all, thank you very much for choosing our product and for providing us with your valuable feedback.
We sincerely apologize for the issue you've encountered with the battery range. The range we provided is based on tests conducted with a rider weighing 75 kg, riding on flat terrain under normal weather conditions.
Please note that the actual range may vary due to several factors, including the rider's weight, riding conditions, the chosen pedal assist level, temperature, and road surface.
Generally, higher levels of PAS (Pedal Assist System) tend to result in a shorter range compared to lower levels. One of the main factors affecting range is temperature; colder temperatures can significantly reduce battery performance, which is a common occurrence.
We truly appreciate your understanding and support, and we are committed to providing you with the best possible service.
Best regards,
HITWAY Support Team
I like the big but very heavy to pedal. Quality control could be better after few day the pedal leg come off the bike and the bolt not tight properly it put together at the factory. The speed in monitor as soon to 15.5mph it your going faster going down hill. Not very agility in down hill.
Dear Customer,
First of all, thank you very much for choosing our product and for providing us with your valuable feedback.
We sincerely apologize for the issue you've encountered with the pedal damage. To resolve this as quickly as possible, we are happy to offer you a free replacement pedal. Please feel free to contact us through our customer service channels, and our team will promptly assist you with the next steps.
We truly appreciate your understanding and support, and we are committed to providing you with the best possible service.